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Future of X2C logistics : key requirements for an innovative concept to increase customer satisfaction and decrease costs in X2C logistics / submitted by Martin Mair, BSc
AutorInnenMair, Martin
Beurteiler / BeurteilerinSchatzlmayr-Piekarz, Bartosz
ErschienenLinz, 2017
Umfang111 Seiten : Illustrationen
HochschulschriftUniversität Linz, Masterarbeit, 2017
Schlagwörter (DE)Logistik / X2C-Logistik / E-Commerce / Online Shopping / Logistik-Trends / Last-Mile Logistik / Same-Day-Delivery
Schlagwörter (EN)logistics / X2C logistics / e-commerce / online shopping / global trends in logistics / last-mile logistics / same-day-delivery
Schlagwörter (GND)Logistik / Electronic Commerce
URNurn:nbn:at:at-ubl:1-19641 Persistent Identifier (URN)
 Das Werk ist gemäß den "Hinweisen für BenützerInnen" verfügbar
Future of X2C logistics [4.56 mb]
Zusammenfassung (Englisch)

The importance of online shopping is increasing steadily, therefore the role of the delivery from the online retailer to the customer is growing even faster. For this reason, this thesis examines future requirements for more efficiency in the X2C sector. Furthermore, this last mile in logistics is often responsible for 75 per cent of the whole delivery costs. Nevertheless, most courier service companies deliver customers blind and often miss the customer. In consequence, a study to examine how people are interested in the concept of bundling deliveries was conducted. This concept would enable the customer to determine the delivery time exactly and store deliveries at the service company to have only one single delivery.

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