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Title
Future of X2C logistics : key requirements for an innovative concept to increase customer satisfaction and decrease costs in X2C logistics / submitted by Martin Mair, BSc
AuthorMair, Martin
CensorSchatzlmayr-Piekarz, Bartosz
PublishedLinz, 2017
Description111 Seiten : Illustrationen
Institutional NoteUniversität Linz, Masterarbeit, 2017
LanguageEnglish
Document typeMaster Thesis
Keywords (DE)Logistik / X2C-Logistik / E-Commerce / Online Shopping / Logistik-Trends / Last-Mile Logistik / Same-Day-Delivery
Keywords (EN)logistics / X2C logistics / e-commerce / online shopping / global trends in logistics / last-mile logistics / same-day-delivery
Keywords (GND)Logistik / Electronic Commerce
URNurn:nbn:at:at-ubl:1-19641 Persistent Identifier (URN)
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 The work is publicly available
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Future of X2C logistics [4.56 mb]
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Abstract (English)

The importance of online shopping is increasing steadily, therefore the role of the delivery from the online retailer to the customer is growing even faster. For this reason, this thesis examines future requirements for more efficiency in the X2C sector. Furthermore, this last mile in logistics is often responsible for 75 per cent of the whole delivery costs. Nevertheless, most courier service companies deliver customers blind and often miss the customer. In consequence, a study to examine how people are interested in the concept of bundling deliveries was conducted. This concept would enable the customer to determine the delivery time exactly and store deliveries at the service company to have only one single delivery.

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