Residential care faces two major processes of rationalization these days, namely the professionalization of care and commodification of health care. Increasing professionalization leads to additional workload for employees. At the same time, payers in the health sector are seeking cost reductions and efficiency improvements. Both processes may force changes in responsibilities for nurses and entail conflicting demands and claims for the caregivers themselves. This is the reason why requirements for “good care” may change over time. The documentation of nursing care and planning is an essential part of long-term residential care. However, documentation processes require increasingly more time because of new legislation and actions for ensuring quality. Therefore, it is the aim of this thesis to reveal if actual care work with residents suffers from a lack of time. In this thesis, an empirical study was conducted to capture nurses experiences with current documentation processes as well as to highlight potential areas for improvement. Expert interviews were carried out in two nursing homes in Upper Austria. A main finding of the empirical analysis is that nurses perceive documentation indeed as being an essential and helpful instrument for their work. Despite the documentation efforts, nurses can still focus on their work with residents. Nevertheless, the amount of documentation as well as nurses uncertainty regarding how to correctly record their work is constantly increasing. Since there are no standardized guidelines for documentation, nurses education levels and various degrees of personal effort have a significant impact on the quality of the documentation process. Therefore, nursing homes should communicate information on the issue of nursing documentation more precisely. This could help on the one hand to simplify the nursing process and on the other hand to prevent excessive amounts of documentation.