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Trust in multicultural teamwork : Differences in the perception of trust between Austrian and US-American students / submitted by Sarah Koblmüller
AutorInnenKoblmüller, Sarah
Beurteiler / BeurteilerinSzabo, Erna
ErschienenLinz, 2018
Umfang145 Blätter : Illustrationen
HochschulschriftUniversität Linz, Masterarbeit, 2018
Schlagwörter (EN)multicultural teamwork / multicultural collaboration / multicultural teams / student teams / cultural differences / trust / formation of trust / erosion of trust
Schlagwörter (GND)Multikulturelle Gesellschaft / Teamwork
URNurn:nbn:at:at-ubl:1-21757 Persistent Identifier (URN)
 Das Werk ist gemäß den "Hinweisen für BenützerInnen" verfügbar
Trust in multicultural teamwork [1.93 mb]
Zusammenfassung (Englisch)

This Masters thesis examines the question of trust in multicultural teams (MCTs). More specifically, it is about the perceptions of trust in multicultural collaborations at university from an Austrian and US-American perspective. Applying a qualitative research method, namely the semi-structured interview, the thesis provides valuable insights into the thoughts and understandings of students concerning factors influencing the formation and erosion of trust, trust-related behaviours and their implications for multicultural teamwork. The data collected support the theoretical assumption that both multicultural teamwork and trust-related processes are of a complex nature. Based on the study, opinions of US-American and Austrian students seem to correspond in many thematic areas. In general, students seem to pay little attention to the cultural background of a team member, but perceive other factors as more important for a successful collaboration. Trust is as an integral part of any collaboration, and this underpins the perceived importance of trust for multicultural teamwork at university. A wide variety of factors influence the formation of trust in multicultural student teams. However, results indicate that getting to know ones counterpart seems to be the key to establish a trusting relationship from a students point of view. At the same time, proving worthy of being trusted by doing ones share of the work and being resilient is of great importance too. Moreover, the influence of trust on enacted behaviours is significant, as trust leads to a greater willingness to split tasks, share information, delegate work, or display commitment. All of this positively impacts the productivity and efficiency of the team. The study has revealed that English-language skills assume a special role in MCTs at university. All processes that are associated with trust, its formation, breach and reconstruction are of a rather complex nature. Nevertheless as is borne out by this thesis and the answers given by the US-American and Austrian participants there are certain features that seem to be an integral part of any trust-formation process within multicultural student teams.

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