Since the 70s, the public administration has been the centre of discussion for ongoing cost reduction. These reformations are related to the “New Public Management” by implementing private economic tools in the public administration. This master thesis deals with expectations compared to the public administration. To impose these expectations, the following questions came up: “What are the arising expectations of the public administration in the new public management style?”, to connect this question with ambivalent expectations the following question asked, is: “How are these organisations dealing with the upraising expectations?”. For finding answers, the thesis is dealing with the theory of Neo-institutionalism and the models for dealing with institutional expectations. Subsequent to this, this thesis is working with an empirical study of a section of the federal state government from Upper Austria. 23 experts were interviewed. The external part of the interviews are represented by important Stakeholders, and the internal part are represented by the public servants. This work is the first one collecting data from such a wide range, so it can give an overview without gaps, and is furthermore closing an academic void. The main result of this study is the resource reduction in costs and personnel. This will be an upcoming problem in the future, and the public administration has to lower the quality or heighten the resources. Furthermore, the following tension springs will be discussed in this thesis: “Efficiency vs. Effectiveness”, “Digitalization vs. Debureaucratization”, “Public representation of interests vs. Economy” and the discussion about the tensions between the different interests. Related to the results of this study, we have to think about the future performance of the public administration pertaining to the resource deficits in the actual situation. Which tasks will be focused in the future?