The purpose of this thesis was to analyze the quality of the organizational structure and issue handling process in the software development company bet-at-home.com. The problem was that projects often last longer than intended or mis-communication between employees happened and that such circumstances were not visible in a tool and therefore investigation was cumbersome. 13 metrics were defined and a tool was implemented to access the necessary information from JIRA and to analyze them according to the metrics. 4 projects were picked and compared, where the teams of the projects were differently organized and had different workflows. The results showed that vertically organized teams perform better during a project than horizontally organized teams. Which indicated that teams consisting of employees from different departments work more closely together when they are sitting next to each other and discuss problems/projects face-to-face.